Document Management
From clearing historical backlogs to managing ongoing document workflows, we offer structured, reliable solutions that deliver clear results. By significantly reducing the burden of clinical correspondence, our service frees up valuable GP and administrative time. Delivered through GP-led, standardised systems, our document management service ensures consistency, efficiency, and higher-quality patient care.
Multiple Levels of Support
Our service aims to offer support at all different levels of the document processing journey, from filing & triage, QOF coding and coding; to clinician actions such as issuing medications or making onward referrals.
Tailored to your team
We have standardised processes and we work closely with you to adapt our protocols as per your practice's policies, meaning every client receives a tailored and transparent protocol to meet their individual requirements.
Affordable and efficient services
Our pricing model allows you to budget with confidence. Instead of charging by the hour where output can vary, we offer fixed-price processing based on the level of service you require. This gives you certainty around costs while ensuring consistent, measurable results.
Document Management Process:
Filing, Reading & Triage
Our team will file, read and triage your letters as per the pre-agreed practice protocol.
Coding
Coding QOF related data: diagnosis, treatment, BP, Height, Weight, BMI, Vaccinations etc.
Medicines Reconciliation
This includes adding any medicines onto the patient records from the clinic letters, discharge letters etc.
Clinician Interpretation & Actions
Our clinical team will issue prescriptions, send referrals, interpret scan and test results etc.
Case Studies
Case Study 1
ARRS Funded
250 documents processed daily
9 hours of practice staff time saved by outsourcing to Vallour
Long term sickness cover - Vallour provided support to cover a significant gap in staffing
Case Study 1
Direct Engagement
1000 document backlog cleared.
3 days time taken for Vallour to complete the work.
Filing, Triage & QOF coding as per the bespoke document processing policy
created, by us, for the practice.
We offer several packages to meet your document processing needs. Request a proposal below to find out more.
PCN Wide Bespoke Services
We work with PCNs to deliver fully bespoke, practice-level services within a single PCN framework. Each practice can access a different mix of services depending on need, workload, and staffing model all under one coordinated service agreement. This allows PCNs to maximise impact, flexibility, and value while maintaining consistency and governance.
If you would like to know more, click the button below and a member of the team will be in touch with further information.
